Bad customer service will be the death of me

Few things gets my blood boiling like a bad customer service experience. In fact, I’m pretty sure I have shortened my own life expectancy by 10 years because I get so angry while talking to customer service reps. 

First, though, let me highlight a couple positive experiences I have had lately.

• NFL Shop: they were very concerned with how satisfied I was with my Kaepernick jersey. And even though I had to return one for quality reasons, my interaction with customer service made me feel good about my purchase, and I wouldn’t hesitate to buy from NFL shop again. (I got free return shipping also.)
• Zagg: the iPad Mini keyboard I ordered was a bad product, but customer service was pleasant and easy to deal with in terms of returns. I did have to pay return shipping, but I didn’t mind it so much.

Next, onto my experiences with horrible customer service. 

• Logitech: from their Twitter account to the web site to their phone support, it was a bad experience all the way around. The web site was confusing, their Twitter account gave me wrong information, and I had to call two different numbers before I could get my return processed. That was like a month ago, and I still haven’t gotten my refund. Too bad their products are actually not bad, otherwise I would boycott them.
• MetLife (dental insurance): I have received multiple statements from MetLife for services rendered not for me, and even though my balances were not affected, there is just no excuse for this. Customer service was also unable to help me. I can’t imagine how many mix-ups they have if this has happened to me multiple times. I would write to the CEO to complain if I weren’t so busy blogging.
• Ameriprise: By far the worst company I have ever dealt with, made even worse by the fact that I naïvely gave them my money and there’s no easy way to close my accounts without incurring big charges. Words fail to describe how horrible the whole Ameriprise experience has been for me. I don’t even know where to begin – but let’s start with the most basic: their phone support is excruciatingly aggravating because it’s basically impossible to resolve anything on the phone without speaking to a minimum of 3 people. And even after that, it’s questionable if your issue will truly be resolved. But let me stop there because if I write any more I’m sure my blood pressure will increase again.

So there you have it. Consider yourselves warned.